Marble Arch Mound  Case Study

The McKenzie Arnold Group (MAG) was appointed by Westminster City Council to be the Operators of the Marble Arch Mound, fully responsible for the daily operation of the temporary visitor attraction.


The scope of the project was primarily to provide Visitor and Security Management as well as Cleaning Services.

McKenzie Arnold Group supplied SIA Security Officers, Customer Service teams and Cleaning Staff to this project.  The  attraction was operational between July 2021 and January 2022.

The requirement for the project included:

  • Queue Management
  • Visitor Arrivals
  • Visitor management across all aspects of the experience
  • Visitor Policies
  • Little Picking and Hygiene
  • Co-ordination and management of volunteers
  • Safety and Security
  • Staff Training
  • Operational Standards
  • Emergency Planning
  • Site Facilities Management
  • Day-to-day upkeep of the site and facilities
  • Liaison with the Westminster City Council team as well as all contractors, The Police, Emergency Services and other external stakeholders