Case Study
This case study details the professional security provision for Britannia Village in London, focusing on their specialised approach to managing anti-social behavior (ASB) through high-level training and integrated monitoring.
Background
McKenzie Arnold Group provides a comprehensive security solution to Britannia Village, a large residential and mixed-use development in East London. The provision is centered on a “customer-focused” philosophy that prioritizes resident reassurance alongside robust enforcement.
Professional Approach to Anti-Social Behavior (ASB)
The MAS team employs several key tactics to maintain order and address ASB with professionalism:
- SIA-Licensed Expertise: All personnel are SIA-licensed and vetted to BS7858 standards, ensuring they possess the legal and ethical training required to handle sensitive public interactions.
- Hostile Recognition & De-escalation: Security officers are specifically trained in “hostile recognition,” which allows them to identify and intervene in escalating ASB situations before they become criminal incidents.
- Mobile & Night Patrols: To deter persistent ASB such as loitering or noise complaints, MAS utilizes mobile patrols and dedicated night security, providing a visible deterrent throughout the community.
- Integrated CCTV Monitoring: The provision includes active CCTV monitoring to identify repeat offenders of ASB, which supports police evidence-gathering and helps enforce “Criminal Behaviour Orders” (CBOs) if necessary.
Professional Standards and Ethics
- Integrity and Accountability: MAS operates under a code of practice that includes ISO9001 and BS7858, emphasizing transparency in how security incidents are recorded and managed.
- Collaborative Management: The senior management team, which has historically managed high-footfall areas like Westfield Stratford City, applies large-scale crowd management principles to ensure smooth visitor and resident movement within the village.
- Customer-Centric Greeting: Despite the focus on security, staff are trained to offer a “warm and reassuring welcome,” aiming to foster a safe community atmosphere rather than an overly aggressive enforcement presence.
